Espelanian, Maryam (1390). Presentation of eCRM model with BPR business process re-engineering approach Case study: Mashhad city governorate. National Conference on Information Technology and Economic Jihad.
Hosseini Berenti, Seyed Rasoul; Kazemi Balf, Ensieh (1395). Electronic customer relationship management as a competitive advantage. Management and Accounting Studies, Volume II - Number 3, 223-216
Javadi, M.H, Azmoon, Z. (2011). Ranking branches of System Group Company in Terms of acceptance preparation of electronic Customer Relationship Management using AHP method, Procedia Computer Science, Volume 3, 2011, Pages 1243-1248
Mekkamol, P, Piewdang, S, Untachai, S. (2013). Modeling e-CRM for Community Tourism in Upper Northeastern Thailand, Procedia - Social and Behavioral Sciences, Volume 88, 10 October 2013, Pages 108-117
Mirfakhreddini H, Hatami Nasab H, Talei Far R. (2009). Explaining the Status of Electronic Customer Relationship Management (eCRM), Business Management Explorations, Volume 2, Number 1, pp. 55-88.
Mohammadi, Morteza and Sohrabi, Tahmourth (1396). The effect of e-customer relationship management on customer satisfaction. Intelligent Business Management Studies, Volume 6, Number 22; 127-107
Navimipour, N.M, Soltani, Z. (2016). The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems, Computers in Human Behavior, Volume 55, Part B, February 2016, Pages 1052-1066, P.p: 293 -305.
Reinartz W., Krafft M.; Hoyer W. D. (2004). The customer relationship management process: Its
Relationship quality and outcomes: The case of Thailand, The Journal of High Technology
Salehi Sadeghiani, Jamshid; Akhavan Kharazian, Maryam and Sobhanifard, Yaser (2009). Improving CRM channels in Iranian companies. Business Management, Volume 1, Number 4, 105-69.
Sivaraks, P. Krairit, D. and Tang, J. C. (2011), Effects of e-CRM on the customer–bank.
Zablah A. R., Bellenger D. N., Johnston W. J. (2004). An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon. Industrial Marketing Management. 2004; 33 (6), P.p: 475 -489.
Zolfaghari Moghaddam M., Safarian Chamanabadi M. (2016). The effect of electronic customer relationship management and customer-centric services on the quality of bank-customer relationship (Case study: Bank Mellat Mashhad), International Conference on Industrial Engineering and Management, Tehran