Make Decision for Selection Enterprise Resource Planning(ERP) by Defines Key Performance Indicators (KPIs) and Analytic Network Process (ANP)


Banks are one of the financial firms that different decisions are always minor system. An example of automation systems for human resources, finance, internal controls and so named. That is why banks are looking for a comprehensive system to integrate its activities are concentrated. So the Enterprise Resource Planning system (ERP) is one of the important applications of information technology in organizations, especially the banking industry of the country. There are a lot of providers of ERP software package inside and out so it is important to select suitable ones which cover all needs and aspects of our organization. We need to build a complete network of all factors involved in the decision and use right method to identify factors into the network. We have used Analytic Network Process to make decision and Balanced Score card to identify effective factors .we have connected the two methods together by using questionnaires to the experts and professionals in bank and implementing experts of this software package in Iranian companies. We have applied SPSS and Super Decision software to solve proposed model and make valid research results. As a result, an ERP software package of SAP Company is proposed as the most appropriate one for Bank.



[1]Adel, M.A.)2001(,”Change management strategies for successful ERP implementation”, Business Process management journal, Vol.7, No.3, PP.266-275.

[2]Babak, M.(2006),”Surveying ofERP systems and the feasibility of implementing these systems in the automotive industry”, Beheshti university of Tehran, master thesis,PP.90-110

[3]Chand,D. Hachey,G.Hunton, J. Owhoso,V. and Vasudevan, S.(2005),”A balanced scorecard based framework for assessing the strategic impacts of ERP systems”, Computers in Industry,Vol.56,No.6,PP. 558–572.

[4]Chang, I. Hwang, H. Liaw, H. Hung, M. Chen, S. and Yen, D.(2008),”A neural network evaluation model for ERP performance from SCM perspective to enhance enterprise competitive advantage”,Expert Systems with Applications, Vol.35,No.4,PP.1809–1816.

[5]Chun-Chin, W. Chen-Fu, C. and Mao-Jiun, J.W.(2004),”A comprehensive framework for selecting an ERP system”, International Journal of Project Management,Vol.22,PP.161-169.

[6]Chun-Chin, W.Chen-Fu, C. and Mao-Jiun, J.W.(2005),”An AHP-based approach to ERP system selection”, International Journal of Production Economics,Vol.96,No.1,PP.47–62.

[7]Iran Information Technology development.(2005),”Comprehensive approach in enterprise resource planning”, Publishing Industries Development and Renovation Organization of Iran,PP.

[8]Jacques, V. and Alannah, H.(2006),” A six-stage model of the buying process for ERP software”, Industrial Marketing Management,Vol.32,No.7,PP.585-594.

[9]Joseph, B.(2008),” Management based critical success factors in the implementation of Enterprise Resource Planning systems”, International Journal of Accounting Information Systems. Vol.9,No.3,PP.175–200.

[10]        Kumar,V. Maheshwari, B. and Kumar, U.(2002),”Enterprise resource planning systems adoption process: A survey of Canadian organizations”, International Journal of Production Research, Vol.40,No.3,PP.509-523.

[11]        Mojtaba, A. (2011),”A model to evaluate the readiness of organization toward successful ERP projects in various stages of its life cycle, based on its critical factors in Iran”, Beheshti university of Tehran, master thesis, P: 140.

[12]        Oyku, A. (2005),” ERP selection using expert choice software”, ISAHP, Honolulu, Hawaii, July.

[13]        Somayeh, B.Mohammad.A, S. and Reza,F.R.(2007),” Surveying guideline selection to establish ERP system”, third conference of information technology and knowledge, ferdowsi university in Mashhad.

[14]        Stefanou, C.J. (2001), “Organizational Key Success Factors for Implementing SCM/ERP Systems to Support Decision Making”, Journal of Decision Systems, Special Issue on ERP Systems, Vol.10, No.1, PP.49-64.

[15]        Ufuk, C.(2009),” Fuzzy AHP-based decision support system for selecting ERP systems in textile industry by using balanced scorecard “,Expert Systems with Applications,VOL.36,No.5,PP.8900–8909

[16]        Yusuf, Y. Gunasekaranb, A.and Abthorpe, M. S.(2004),”Enterprise information systems project implementation: A case study of ERP in Rolls-Royce”. International Journal of Production Economics,Vol. 87,PP. 251–266.