The Effect of Application of Information Technology on Organizational Agility Using the Fuzzy Method (Case Study of the Informatics Services Corporation)

Document Type : Research Paper


1 E-Campus, Islamic Azad University, Tehran, Iran

2 Department of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

3 Department of Management, Science and Research Branch, Islamic Azad University, Tehran, Iran


Agility has an undeniable effect on organization success in
the present changing markets, and information technology (IT) is a major
facilitating factor in business activities of organizations nowadays,
as about more than a half of present organizations capitals is based on
IT. Therefore, assessment of the IT application level and organizational
agility, and study of the effect of application of IT on organizational
agility will enable organizations to identify solutions to maximize their
investments and utilization of IT in order to achieve agility or improve
organizational agility and gain competitive advantages. According to
previous studies, no codified and well-known method has been presented
to determine the effect of IT on organizational agility. For instance, an
organization may be able to adapt to changes of business environment
using IT, but may lack agility due to enormous costs it bears. Hence, application of IT brings about agility to an organization where it not
only is effective for keeping up with changes [14], but also is cost effective
to have a greater share of the market. The present study was aimed
to evaluate the effect of application of IT on organizational agility. To
this end, components and indexes were first identified to measure application
of IT application and organizational agility levels through desk
studies and using expert opinions. Next, two questionnaires were prepared
whose validity was confirmed by the experts and whose reliability
was confirmed by calculating the Cronbach’s alpha. Since the organization
under study was the Informatics Services Corporation (ISC), a
50-member statistical sample was selected from a statistical population
of about 70 members, the questionnaires were distributed among the
participants, and 41 of them were used finally. The level of application
of IT to ISC was “tested” and its agility was calculated to be agile using
fuzzy logics. Secondary fuzzy hypotheses were formulated using the
obtained levels and the hypotheses were examined through the fuzzy
hypothesis test and fuzzy deduction test. The primary and secondary
hypotheses were studied and proved in the next step. Finally, the effect
of application of IT on organizational agility of ISC was assessed to be


Volume 1, Issue 4 - Serial Number 4
October 2015
Pages 99-118
  • Receive Date: 01 September 2014
  • Revise Date: 31 October 2014
  • Accept Date: 01 November 2014
  • First Publish Date: 01 October 2015