Identification and Evaluation of the Risks of Information and Communication Technology Projects


Shiraz Payame Noor University Shiraz, Iran


A few minutes of risk management on even the smallest
project gets a good return for the effort. We just need to scale risk management,
so the payback is proportional to the cost. In this era, because
of the quick technological changes, globalization and the development
of enterprises activities, possessing of an efficient information system
is necessary to attain a competitive advantage. This article shows the
importance of risk management. Using risk recognition methods, the
effective risks of the projects of information and communication technology
in Fars Telecommunication Company are determined and qualified
by Failure Mode Effect Analysis (FMEA) algorithm. For this purpose,
based on FMEA model these factors” occurrence, intensity and indication”
indices have been considered. After providing the guide table for
assigning numbers between one and ten for these factors, the experts
assign a number to each risk factor and then the model categorizes the
risks according to their priority numbers. Another method of evaluating
the risks is Topsis from Multiple Attribute Decision Making (MADM)
model which help us to categorize the risks. In some cases the results
from FMEA and TOPSIS models have some differences. For improving
validity of the research, the non-parametric correlation test have been
done, the result shows that there is a high correlation between FMEA
and TOPSIS models.