1. Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank

Volume 7, Issue 4, December 2021, Pages 93-112

10.30495/jsm.2021.1943167.1553

Mohamad Ali Tadayon; Reza Ebrahimzade Dastgerdi; Alborz Gheitani; Mehrdad Sadeghi

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2. Influence of Knowledge Management on the Customer Relationship Management with Meditative Role of Satisfaction and Customer Loyalty

Volume 4, Issue 1, January 2018, Pages 57-70

Ali Ghasemi-Kia; Mohammad Mohebby

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